In line with current legislation (The Consumer Rights Act 2015) refunds and exchanges will only be given in relation to items purchased in this shop if they are faulty.
If we run out of stock
In the rare occurrence that we run out of a product you have ordered, we will notify you by phone or email and give you the option of waiting for the item to come back in to stock or receive a full refund. Hopefully, you will not have to worry about this!
If you change you mind
If you place the order and then change your mind before the order is sent out to you, we will endeavour to give you a full refund minus any fees accrued such as bank or payment processing fees.
Defects or mistakes
We inspect every item carefully before shipping, however please contact us within one week if you find a defect or mistake with your order. Once we have received the item back, we will then aim to supply you with a replacement product or full refund (minus shipping costs) as quickly as possible. If we determine the product was not damaged at the time of delivery, a refund or exchange may not be offered.
If you simply do not want it
We understand that items may not appear as you expect which is why we try to include accurate pictures and as detailed descriptions as we can. However, if you are still not sold by the product we may, at our discretion, offer an exchange or refund. This would be on the condition the product is returned to us in its original condition (including packaging and yarn label) within 2 weeks of delivery and at your own expense for return postage and any additional shipping costs. In the event of a refund, the full price will be refunded minus any bank or processing fees and shipping charges.
Please be aware
We are unable to accept returns for items when the shade or batch number is no longer in stock.
We do not accept returns for knitting needles or patterns.
Unfortunately, we cannot accept returns on sale items or gift cards.
Workshops
If you cancel within 48 hours of the workshop, no refund or exchange will be given.
Please give us plenty of notice if you need to cancel your place on a workshop. We will endeavour to work with you to transfer your booking to another workshop or place you at the top of the waiting list for future workshops. If plenty of notice is given and we are able to fill your place, we will refund you for the price of the workshop.
Please be aware, refunds or exchanges are given at our discretion and are on a case by case basis.
Any Issues?
Please do not hesitate to contact us at
info@fullywoolly.co.uk
One of the team will be happy to assist you!
